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IHSS Quality Assurance
The California Department of Social Services, Quality Assurance Bureau provides leadership and oversight to county QA activities in the adminstration of the In-Home Supportive Services/Personal Care Services Program (IHSS/PCSP). This is accomplished through monitoring of county QA activities; updating regulations and related material on an ongoing basis to reflect current public policies and best practice methodologies; providing technical assistance to counties to promote a continuum of services designed to ensure the consumer’s well being, so that they may remain safety in the own home; and developing and supporting the Social Worker Training Academy to ensure that social workers and administrators are trained and understand their roles and responsibilities in the program.