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Coordinated Care Initiative (CCI)

Voluntary (Optional)Provider Training Curriculum*

This curriculum is a compilation of training resources developed by the CCI Voluntary Provider Training Workgroup in accordance with Welfare & Institutions Code Section 12330. The usage of these and other training resources, by providers,is optional andcanhelp provide consistency, accountability, and increased quality of care for In-Home Supportive Services (IHSS)consumers.


Topic 1: Introduction to In-Home Supportive Services

Overview of the IHSS Program; Properly Communicating IHSS Authorized Tasks/Hours; Properly Completing Timesheets; Provider Requirements and Responsibilities; Confidentiality and Mandated Reporting

Topic 2: Working with the IHSS Consumer

Professional/Ethical Caregiving; Building and Keeping Good Relationships; Consumer Rights and Responsibilities; Setting Appropriate Boundaries

Topic 3: Communication Skills

Building Trust; Cultural Competency; Communication Differences for Family and Non-Family Providers; Potential Barriers; Dealing with Challenging Situations; The Health Insurance Portability and Accountability Act (HIPAA) and Confidentiality; Talking About Disabilities (Level of Control, Level of Independence); Communicating with Deaf and Hard of Hearing Consumers; Communicating with Consumers with Speech Impediments; Conflict Resolution

Topic 4: Care for the Caregiver

Proper Ergonomics/Body Mechanics; Correctly Lifting, Bending, and Moving to Continue Providing Care for the Consumer; Alternative Resources and Respite Care to Prevent Caregiver Burnout; Handling Loss and Grief as a Care Provider; Setting Appropriate Boundaries

Topic 5: Injury and Fall Prevention

Consumer Ergonomics/Body Mechanics; Safety in the Home; Transfers

Topic 6: Universal Precautions

Infection Control; Understanding Common Communicable Diseases; Sanitation (Soiled Clothes and Linens; Hands); Resources for Providers

Topic 7: Personal Care

Bowel, Bladder, and Menstrual Care; Bed Baths; Partial Sitting Baths; Tub Baths and Showers; Oral Care; Dressing; Shaving a Consumer; Repositioning

Topic 8: Paramedical Services

Tube Feedings; Suctioning/Tracheotomy Care; Stoma Care; Injections; Medication Management; Ostomy Care; Catheter Care; Cleaning of Equipment; Preventing Pressure Sores; Wound Care; Range of Motion

Topic 9: Food and Nutrition

General Nutrition Considerations (Meals, Medication, Observing Changes); Food Sanitation; Feeding/Choking Risks; Cultural Considerations; Hydration and Hydration Considerations; Use of Assistive Devices; Special Diets

Topic 10: Medication Management

Common Medication Side Effects; Setting Up Medi-Sets/Organization; Pain Management; Natural Medications; Medication Abuse and What To Do About It; Precautions for Providers

Topic 11: Use of Durable Medical Equipment (DME) in the Home

Assistive Devices Available to Consumers; Variations of Equipment; Respect for, Cleaning of, and Limitations of the Equipment; Use of Wheelchair Van Lifts and Other Adaptive Vehicles; Medical Supplies

Topic 12: Working with Consumers with Physical and Mental Health Disabilities

The Ten Most Common Physical Disabilities; The Ten Most Common Mental Health Disabilities; Tips for Effectively Dealing with Consumers' Disabilities

Topic 13: Emergency Procedures

Emergency Preparedness; In the Event of an Emergency; Emergency Contacts

Topic 14: Recognizing, Preventing, and Reporting Abuse and Neglect

Types of Abuse and Neglect; Getting Help

Topic 15: Cardio-Pulmonary Resuscitation (CPR) and First Aid - Layperson Responders

Where to Obtain Training (Optional)

*This Voluntary (Optional) Provider Training was developed through a stakeholder workgroup process and is intended to provide you with information and resources regarding best practices and interventions in your role as an IHSS provider. Please note, however, some material contained in this Voluntary (Optional) Provider Training Curriculum was included to help you understand the broad needs of many IHSS consumers, including needs met by sources outside the scope of the IHSS program. Certain information is intended for providers of services outside the scope of the IHSS program and/or services that require special training to be performed safely. IHSS providers must not perform services which are not authorized by the IHSS program and/or require special training.