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CDSS 2010 Program Priorities and Accomplishments
1. Statewide Data on Program Performance
- Established first measures for all programs and administrative function
- First ever release of individual county Work Participation Rate (WPR) for CalWORKs for 2007-2009
- Implemented Licensing Program Analyst (LPA) Dashboard in the Community Care Licensing Division (CCLD)
- Finalized the Administration Division’s (Admin) internal performance indicators.
- Added measures to Child Welfare Outcome and Accountability System:
- Psychotropic medications authorizations
- Outcomes for youth exiting foster care
2. Food Stamp Program (FSP) Access
- Enactment of AB 433, adding 40,000 categorically eligible cases
- Additional FS outreach (including Central Valley Health Clinics (CVHC)
- Food Stamp caseload almost doubled since 2007
- Additional face-to-face FSP waiver (2 waivers)
- FY10/11 Budget of categorical eligibility expansion (additional 40,000)
- Provided emergency food commodities to Fresno & Imperial counties
- Welfare to Work Division (WTW) & Admin partnered on a 13 percent increase in Food Stamp benefits and issued increased commodities as a result of American Recovery and Reinvestment Act (ARRA)
- Re-procured and implemented a new Electronic Benefit Transfer (EBT) system contractor
3. Workforce Development
- Continued Employer of Choice activities
- Continued Leadership Forums
- Continuation of the Master Analyst Program, Mid-Level Manager’s Academy, and Mentor Partnership Program
- Established new recognition program: Service Excellence
- Establishment of Executive Team strategic planning
- Inclusion of CDSS in other state workforce development initiatives (legislative session, etc.)
- Divisions held employee recognition program ceremonies.
- Established division specific management meetings for communication and training
- Divisions continue employee focus group efforts: division dialogues
- Department issued two employee satisfaction surveys
- Created WTW Training Academy to build the bench and provide division specific training opportunities
- Leveraged Webinar Training for CCLD Regional Offices
- Established Children and Family Services Division (CFSD) mentoring program
- Launched CDSS Connection & The CDSS Quarterly to support employee and stakeholder communication
4. Increasing Access to Employment (including WPR)
- Significantly increased statewide employment slots through the activation of the ARRA Temporary Assistance for Needy Families, Emergency Contingency Fund Subsidized Employment program
- First Fed/State/County Technical Assistance Academy on WPR-implemented seven county pilot projects to assess new WPR strategies
- Federal actions to improve CA chances at WPR compliance
- Congressional Briefing/Secretary’s letter to delegation
- Successful negotiation of FFY2007 WPR penalty to $0
- Published county-specific WPR data for FFY 2007-2008
- WTW best practices website implemented in June 2009
- Implemented CalWORKs short-term reforms
- CalWORKs long-term reforms -effective July 1, 2011
- First time procurement of statewide data from 3 consortia systems
- Issued CalWORKs WPR penalty pass-on regulations
- Participated in development of TANF reauthorization recommendations and sent letter to Department of Health and Human Services with CA’s recommendations
- Transitioned the Wilson-Fish Project to San Diego County to maintain critical welfare-to-work services for refugee families.
- Successfully defended and won the Sim Pich lawsuit
5. Safety (including licensing) and Well-Being
- Successful negotiation with the Social Security Administration (SSA) to allow foster kids earlier access to Supplemental Security Income applications (AB 1331)
- Statewide launch of CHOICES project for homeless adults
- Proposed major reform of CCLD inspection protocols
- Establishment and leadership on Child Welfare Council
- Preparation for first-in-the-nation FSP waiver for foster youths transitioning out of foster care
- Successful replacement of In-Home Supportive Services (IHSS) waiver to maintain $1.7 billion federal funds
- Full implementation of Trustline Registry for license exempt child care for CalWORKs
- Negotiation and implementation of state federal Title IV-E waiver in Alameda and Los Angeles counties
- CCLD Memorandum of Understanding with other departments to share administrative actions on employees across departments
- Established an Unaccompanied Refugee Minors Program in Southern California
- Implemented Trafficking and Crime Victims state-only assistance programs
- Launched MyCCL Web Portal to improve communication with licensees and the public
- Issued foster family home prudent parent regulations
- Implemented Adam Walsh Child Protection and Safety Act
- Obtained first ever private grant for providing information to the public seeking a Residential Care Facility for an elderly family member
- Expansion of transitional housing for emancipated foster youth
- Expedited translation of critical materials necessary for the IHSS program reforms
6. Program Integrity
- Elimination of federal Corrective Action Plan and $187M in penalties for Food Stamp Program errors; ongoing FSP error rate below national average
- Restructuring of the State Hearings Division (SHD)
- Admin audit/reporting award
- Increased IHSS statewide uniformity via Quality Assurance/Quality Improvement process
- Dismissal of $90 million federal Child and Family Services Review Program Improvement Plan. penalties for Child Welfare Services
- IHSS CMIPS II (payrolling system) re-procurement
- Completed system design phase of IHSS CMIPS II which will contain program integrity flags for counties and CDSS.
- FSP DMV pilot being designed
- Created Program Integrity Steering Committee to review and build best practices for County Special Investigative Units (WTW)
7. NEW: Workload Relief and Program Efficiency
- Reformed internal All County Letter (ACL) process
- Reformed internal process for legislative analysis
- County Administration Simplification Project
- Simplification of the county training plan process and county expense claims
- IHSS Implementation of direct deposit for provider pay checks
- CCLD enhancements to Field Automation System
- DDSD implementation of electronic claims
- SHD reorganization of administrative offices/functions including increased use of tele-hearings
- CCLDs work to develop and implement new investigation protocols better aligned to resources
- Migrated Interim Statewide Automated Welfare System to the Consortium IV.
- Negotiated with federal overseers to reduce number of required monitoring visits for local county programs (WTW)
- Working with the philanthropic community to fund special projects and efforts (WTW)
- Development of Legal Case Management System (LCMS) to electronically track legal matters
- Creation of a Public Record Act Coordinator to serve as single point of contact for requestors
- Increased involvement with county counsels to foster communication on crossover county/state issues
- Installed 9 new California Law Enforcement Telecommunication System devices across the State to enhance the CCLD investigation process
- DDSD State Programs implemented refined claim intake screening process
- DDSD State Programs implemented changes to more effectively communicate with limited English proficient applicants
- DDSD federal branches implemented processes to more effectively serve homeless applicants
- Completed system design phase of IHSS CMIPS II (total caseload management system for counties and CDSS)
- Expanded use of technology (VPN & video conference) to conduct cost effective, efficient, timely hearings
- ARRA food stamp funds supported County Welfare automation/simplification projects
- Implementation of Research and Development Enterprise System and Enterprise II Lite System enhancements to allow for optimum efficiency for end users.
- Implemented remote desktop pilot (CITRIX) to provide access to all PC functions and files 24/7