Horizontal Integration

 Integration: What is it?
  • Horizontal integration refers to coordination, communication and interaction between and among programs, projects and departments. The core principle is to view, serve and treat the client/customer holistically, with a purpose of improving the outcomes of the client and minimizing administrative burdens.
  • Providing services holistically and in an informed manner will improve life outcomes for Californians, and ease burdens on the thousands of dedicated workers at the state and county levels.
  • Having a “no wrong door” approach for clients, and sharing information across programs will more effectively and efficiently serve our populations.

  Why is integration important?

  • Integrating healthcare and human services plays a key role in lifting people out of poverty, improving health and enhancing employment possibilities for the people we serve.
  • Examples from around the globe have demonstrated that improved care and service coordination and timely access to critical information for decision making has produced healthier, safer, more stabilized individuals and families with a better chance of sustainable independence from government services and long-term personal success.

Who is integrating?

When is the best time to integrate?

  • Now is the time to identify and leverage existing opportunities for integration. Inserting integration capabilities into efforts early saves money, time, and improves the operation of our Health and Human Services system as a whole.