IHSS New Program Requirements: Implementation of Overtime, Travel Time and Wait Time

February 2016, the new Fair Labor Standards Act (FLSA) Overtime, Travel Time and Wait Time requirements began in the IHSS Program.  To ensure as smooth an implementation of these changes as possible, we hope to provide all information pertaining to the changes, and for counties and Public Authorities, the County/Public Authority (PA) Training Plan

IHSS Provider Overtime Exemption and Violation Statistics


  • Exemption 1:   As of 02/03/2017, there were 1,424 providers approved, 571 denied, and 8 pending.
  • Exemption 2:   As of 01/17/2017, there were 56 providers approved, 70 denied, and 7 pending.

View the IHSS Provider Overtime Exemption and Violation Statistics, PDF for provider errors and violations, as of 1/31/2017.

IHSS Overtime Exemption 2

The Department developed an Extraordinary Circumstances Exemption (Exemption 2) for providers who serve two or more recipients who meet one or more conditions to allow them to work up to 360 hours per month, up to 90 hours per week combined for all recipients, and not receive a workweek violation.

Recipient and Provider Video
Training-for-Trainer Materials

All County Letters
  • ACIN I-09-16 (January 27, 2016)
    Release of IHSS Informational Video: 2016 Fair Labor Standards Act (FLSA) 
  • ACIN I-08-16 (January 22, 2016)
    Updates to the Case Management, Information and Payrolling System (CMIPS) II Screens and Forms Tracking for Implementation of Provisions of Senate Bills 855 and 873 Relating to the IHSS and Waiver Personal Care Services Programs
  • ACL 16-07 (January 21, 2016)
    Exemption to Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the In-Home Supportive Services (IHSS) and Waiver Personal Cares Services (WPCS) Programs for Family Live-In Care Providers
  • ACL 16-01 (January 7, 2016)
    Reinstatement of Implementation of Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the IHSS and Waiver Personal Cares Services Programs
Important Forms

Quick Links

Get Services IHSS
County IHSS Offices
Medi-Cal Offices
Are you an IHSS Recipient
Are you an IHSS Provider

IHSS Timesheet Issues/Questions: 
Hewlett Packard Provider Help Line, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:
1-(800)-722-0432

Get Services APS
County APS Offices
Get Services CAPI