How to Appeal if You are Denied

If you have completed the How to Become an IHSS Provider  process and been denied by the county IHSS Office or IHSS Public Authority Office to be an IHSS Provider due to a conviction for an exclusionary crime, you have the option to ask for an appeal of the denial with the California Department of Social Services (CDSS). 

To ask for an appeal, you must complete the following within 60 days of the day the county tells you that you are not eligible to be an IHSS provider:

California Department of Social Services 
Systems and Administrative Branch
Claims, Certification and Appeals Bureau
Appeals Unit, MS 9-12-04
P.O. Box 944243
Sacramento, CA 95244-2430

Once an appeal is received by CDSS, a finding regarding the support or denial of an appeal will be completed within 180 days.  CDSS will notify in writing the county IHSS office or IHSS Public Authority Office and provider of the findings of the appeal review.  For more details and information regarding the process, please review All County Letter (ACL) 09-68 .

If you have questions, call (916) 651-3488.

Quick Links

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County IHSS Offices
Medi-Cal Offices
County Public Authority 

IHSS Recipients:
IHSS Training/Information - Resources, Fact Sheets and  Educational Videos     

IHSS Providers:
How to Become an IHSS Provider
How to Appeal if You are Denied
IHSS Provider Resources

IHSS Timesheet Issues/Questions: 
IHSS Provider Help Line, (866) 376-7066

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IHSS Fraud Hotline: 888-717-8302
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Provider Fraud and Elder Abuse complaint line:
1-(800)-722-0432

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