Resources

• Framework of Solutions for Customer Experience and Access:  Resource Tool Kit 3.0
• Estimated Impact of SSI Cash-Out Reversal Methodologies
• Expanding CalFresh to SSI Recipients:  Potential Additional SSI-Only Households
• Expanding CalFresh to SSI Recipients:  County Technical Assistance May 2019
• Expanding CalFresh to SSI Recipients Implementation Framework
• Expanding CalFresh to SSI Recipients Partner Flyer (English) (Spanish)
• Food and Nutrition Service (FNS) EBT May 2019 Announcement
• Readiness Plans:  State, All Counties
• Statewide Client Data Table

Tool Kit Resources

Call

Electronic Signature

• FNS May 12, 2014 Memorandum titled SNAP Telephonic Signature Guidance
• Telephonic Signature in California Counties Report
• San Joaquin E-Signature Policy
• Kern County E-Signature Policy
• FNS – Accepting SNAP Applicant and Client Signatures Electronically
• Marin E-Signature Policy and Guidelines

Flexible Interview

• Stanislaus County Appointment Letter
• Marin County On Demand Process

Upgrade IVR

• FNS guide Call Center/Contact Center Support for States  
• Sacramento Call Handling Process – covers Interactive Voice Response/Automated Voice Response
• Monterey IVR

Click

Maximize On-Line & Mobile Features

• Santa Barbara - Verification Process for GetCalFresh.org and Octopus
• CDSS Online Application Tips

Same Day Service

• Santa Clara County Online Application Flow Chart

Come In

Greeter

• San Bernardino County Intake Process
• San Joaquin County Roaming Greeter Station

Lobby & Line Management Tools

• Riverside County Lobby/Line Management Tool

Same Day Services

• Yuba County CalFresh Application Workflow

Streamline Verifications

• CDSS - CalFresh and Nutrition Branch:  Standard Medical Deduction Annual Report (Oct 2017 - Sept 2018)
• CDSS CalFresh Senior Enrollment Initiatives Flyer Template (English) (Spanish)
• CDSS CalFresh Standard Medical Deduction Flyer Template (English) (Spanish) 
• Ventura County CalFresh Medical Expense Deduction Poster (English/Spanish)
• Ventura County CalFresh Medical Expense Deduction Flyer (English/Spanish)

Collaborate to Help Clients Apply

• Alameda County Partner Engagement Survey
• Placer County CBO Agenda
• Riverside County EBT Scam Flyer (English/Spanish)
• San Bernardino County CBO Agenda
• San Diego Hunger Coalition - CalFresh Task Force Agenda
• San Diego Hunger Coalition - SSI Partner Fact Sheet
• San Mateo County EBT Scam Flyer (English/Spanish)
• Santa Cruz County CBO Agenda
• Ventura County EBT Scam Flyer (English/Spanish