Electronic Visit Verification for Recipients and Providers

EVV is a federal law that requires electronic record of certain information about the IHSS and/or WPCS services performed. Once EVV is implemented, you will be required to include the following new information, in addition to the hours you worked, when you submit your timesheets:

  • Start Time - The time you began the first IHSS/WPCS service for your recipient that day,
  • End Time -The time you completed the last IHSS/WPCS service for your recipient that day, and,
  • Location - Where the services were performed that day, in the recipient’s home, in the community (anywhere other than the recipient’s home) or both.

California Department of Social Services is implementing Electronic Visit Verification (EVV) throughout California through December 2020.  Los Angeles County is the EVV pilot county and we are implementing EVV by district during the July 2019 through November 2019 time period.

To view the EVV Statewide Implantation Schedule per county click here. Coming soon.

Electronic Visit Verification Webcasts

The webcasts listed below provide information for recipients and providers including an overview of EVV, as well as information regarding time entry for recipients and providers, and approving timesheets.

- Chinese Armenian Spanish

- Chinese Armenian Spanish

- Chinese Armenian Spanish

- Chinese Armenian Spanish

- Chinese Armenian Spanish

- Chinese Armenian Spanish

- Chinese Armenian Spanish

The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am- 6pm Monday through Friday, excluding major holidays.

Electronic Visit Verification Live Webinars

Several live EVV webinars have been scheduled by the California Department of Social Services (CDSS) for you to participate in and ask questions. 

This webinar series will cover EVV, completing and submitting an Electronic Timesheet with EVV, and approving Electronic Timesheets with EVV. This webinar is for recipients and providers who will be participating in EVV.  Click here: Electronic Visit Verification Webinar to sign up for the EVV webinar.

Additional Information

Quick Links

Get Services IHSS
County IHSS Offices
Medi-Cal Offices
County Public Authority

IHSS Recipients:
IHSS Training/Information - Fact Sheets and Educational Videos

IHSS Providers:
How to Become an IHSS Provider
How to Appeal if You are Denied
IHSS Provider Resources

IHSS Timesheet Issues/Questions:
IHSS Service Desk for Providers & Recipients, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:

Get Services APS
County APS Offices
Get Services CAPI