Electronic Visit Verification (EVV) for Recipients and Providers

EVV is a federal law that requires electronic record of certain information about the IHSS and/or WPCS services performed. Once EVV is implemented, you will be required to include the following new information, in addition to the hours you worked, when you submit your timesheets:

  • Start Time - The time you began the first IHSS/WPCS service for your recipient that day,
  • End Time -The time you completed the last IHSS/WPCS service for your recipient that day, and,
  • Location - Where the services were performed that day, in the recipient’s home, in the community (anywhere other than the recipient’s home) or both.

The California Department of Social Services is implementing EVV throughout California through December 2020.  Los Angeles County was the EVV pilot county and we implemented EVV by district during the July 2019 through November 2019 time period.

To view the schedule by county, go to the EVV Statewide Implementation Schedule, or to the two-page print version.

EVV, ESP & TTS Training Materials

EVV Webcasts

The webcasts listed below provide information for recipients and providers including an overview of EVV, as well as information regarding time entry for recipients and providers, and approving timesheets.

The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am- 6pm Monday through Friday, excluding major holidays.

EVV Live Webinars

Several live EVV webinars have been scheduled by the California Department of Social Services (CDSS) for you to participate in and ask questions. 

This webinar series will cover EVV, completing and submitting an Electronic Timesheet with EVV, and approving Electronic Timesheets with EVV. This webinar is for recipients and providers who will be participating in EVV.  To sign up for the EVV webinar go to the Electronic Visit Verification Webinar schedule.

Additional Information

Quick Links

IHSS Recipients

IHSS Training/Information

IHSS Providers

IHSS Timesheet Issues/Questions

IHSS Service Desk (Providers & Recipients)

(866) 376-7066

Suspect Fraud?

IHSS Fraud Hotline: 888-717-8302

Provider Fraud and Elder Abuse complaint line: (800)-722-0432

Help Stop Medi-Cal Fraud and Abuse