Active Certificates List
Pending Applications List
Application Processing
As of September 21, 2023, the ACS is currently processing administrator applications received:
Initials – the week of April 3, 2023
Renewals – the week of January 30, 2023
*Note: If your application received date is not on or before the week listed above, please refrain from contacting ACS regarding application status until after your week is posted.
HOW TO CHECK YOUR APPLICATION STATUS
Click on the Pending Applications List, which is updated weekly. The list displays the applications ACS has received arranged by applicant name, certificate number, and application/fee received date.
*Note: The ACS processes applications in the order that applications are received. The “received date” will be updated to a later date anytime the ACS inputs an application or fee into the ACS database. An applicant’s place in the queue is determined by application received date.
The ACS phone line also provides application status information. You may call (916) 653-9300 and select option 1, application status, and follow the prompts to enter your certificate number.
If after accessing the pending list and the phone line you are unable to determine your application status, you may email the ACS at AdminCertInfo@dss.ca.gov.
Please use the following format for the email subject line:
Subject: Application Status: (First Name) (Last Name), (Certification Number) Application Status: Jane Smith, 6000000700
OR
Subject: Application Status: (First Name) (Last Name), (Date of Birth)
Application Status: Jane Smith, 1/1/1989
REASONS FOR DELAYS IN APPLICATION PROCESSING
Incomplete Applications:
A Notice of Incomplete Application will be e-mailed to an applicant who is missing the nonrefundable processing fee, documents, or training information.
Poorly Copied or Illegible Documents:
If information is difficult to read, the ACS may have to contact an applicant or return the document in order to proceed forward with the application review.
Criminal Record Clearance Issues:
If the Live Scan form is not completed correctly or contains inaccurate information, the Department of Justice may not be able to provide the criminal record clearance information that the ACS needs to approve the application. If the applicant has been convicted of a crime, has been arrested, or, for Group Home applicants, flagged for child abuse, the application may be delayed while the Care Provider Management Bureau (CPMB) reviews the information. CPMB can be contacted at (888) 422-5669, and has specific information about the criminal record exemption process available on the “fingerprinting” page on this website.