Active Certificates List
Pending Applications List
Application Processing Dates*
As of March 15, 2023, the ACS is currently processing administrator applications received:
Initials – the week of November 13, 2022
Renewals – the week of November 13, 2022
*Note: If your application received date is not on or before the week listed above, please refrain from contacting ACS regarding application status until after your week is posted.
How to Check on Your Administrator Application Status
Processing Information:
The ACS receives an average of 300 initial applications and 700 renewal applications each month. The checks are cashed upon receipt, but due to high volume, the review an application does not typically begin until 60 days after it has been received. The pending list is updated approximately weekly to show applicant names, their certificate numbers, and their application received dates. If you do not see your name on the pending list, feel free to check the status of your application per the instructions below.
When to check the status:
If at least 10 business days (Monday – Friday) have passed since you mailed your application and the check has not yet been cashed, please call (916) 653-9300 and follow the prompts to speak to a representative. If your application processing fee check has been cashed and at least 45 days have passed since you mailed your application, call or e-mail to check on the status of your application per the instructions below.
How to Check the Status
Telephone:
Call the ACS mainline at (916) 653-9300. Choose option “1” for “application status” and follow the prompts to enter your certificate number.
If the system states that there is no information, or if you have further questions, click the “star” key (*) to speak to a representative.
Note: Before speaking to a representative, please have your administrator certification number or date of birth ready to give to the representative so that they can pull up your file information to better assist you.
E-mail:
E-mail the ACS at AdminCertInfo@dss.ca.gov. Please use the following format for the e-mail “subject line.”
Subject: “Application Status: (First Name)(Last Name), (Certification Number)” OR
“Application Status: (First Name)(Last Name), (Date of Birth)”
Application Status: Jane Smith, 6000000700
Application Status: Jane Smith, 1/1/1989
Reasons for delays in application processing:
Incomplete Applications:
A Notice of Incomplete Application will be e-mailed to an applicant who is missing the nonrefundable processing fee, documents, or training information.
Poorly Copied or Illegible Documents:
If information is difficult to read, the ACS may have to contact an applicant or return the document in order to proceed forward with the application review.
Criminal Record Clearance Issues:
If the Live Scan form is not completed correctly or contains inaccurate information, the Department of Justice may not be able to provide the criminal record clearance information that the ACS needs to approve the application. If the applicant has been convicted of a crime, been arrested, or, for Group Home applicants, flagged for child abuse, the application may be delayed while the Care Provider Management Bureau (CPMB) reviews the information. CPMB can be contacted at (888) 422-5669, and has specific information about the criminal record exemption process available on the “fingerprinting” page on this website.