NEW PAID SICK LEAVE PROGRAM INFORMATION

Beginning July 1, 2018, the new IHSS Paid Sick Leave Program is available for current, active IHSS program providers.

The California Department of Social Services is starting a new program that will allow current, active IHSS providers in all California counties the ability to receive annual paid sick leave beginning State Fiscal Year July 1, 2018.

Eligibility

New IHSS providers who begin working for a recipient after July 1, 2018 will receive:

  • Eight hours of paid sick leave after working 100 hours of providing authorized services for an IHSS recipient after their initial hire date. These eight hours of accrued paid sick leave cannot be used until an additional 200 hours of authorized services have been worked or until after 60 calendar days has passed, whichever comes first.

Existing IHSS providers who began working for a recipient prior to July 1, 2018 will receive:

  • Eight hours of paid sick leave after working 100 hours of providing authorized services for an IHSS recipient beginning State Fiscal Year July 1, 2018. These eight hours of accrued paid sick leave cannot be used until an additional 200 hours of authorized services have been worked or until after 60 calendar days has passed, whichever comes first.

These are one-time requirements that must be completed to accrue and use paid sick leave. A provider who completes the hours or time requirements will continue to accrue eight hours of paid sick leave each State Fiscal Year, July 1, as he/she continues to work as an active IHSS provider. Any provider who ceases employment with IHSS for longer than one year shall be considered inactive, and would need to complete the process again to earn and use paid sick leave.

At the end of each State Fiscal Year, June 30th, any unused paid sick leave will expire.

Accrual will be increased to 16 hours of paid sick leave for each year, calendar year or twelve-month period of employment on the date on which the State minimum wage reaches $13.00 per hour (scheduled for January 1, 2020) and to 24 hours of paid sick leave for each year, calendar, or twelve-month period of employment on the date on which the State minimum wage reaches $15.00 per hour (scheduled for January 1, 2022).

Two ways to request paid sick leave

Submit a paper-copy of the Sick Leave Request Form

To request paid sick leave, an IHSS provider must:  

  • Complete the paper version of the IHSS/WPCS Program Provider Sick Leave Request Form (SOC 2302). The provider can obtain the SOC 2302 form through the CDSS website and print it, or receive a printed copy from their county IHSS office or IHO office.

The SOC 2302 details the name and number of the provider and the date and times of the paid sick leave. Providers are not required to disclose on the SOC 2302 the specific reason why he/she needs to use paid sick leave hours. The SOC 2302 is only required to be signed by the provider.

Each provider is responsible for submitting their completed SOC 2302 form in a separate envelope when he/she submits his/her timesheet for processing.

  • Send only the completed SOC 2302 form to the address written on the SOC 2302 form.
  • Make a copy of the completed SOC 2302 form for your records.
  • If the SOC 2302 is not received for processing by the end of the following month in which the sick leave is claimed, the provider’s claim cannot be processed.

Submit an electronic copy of the Sick Leave Request Form

  • The provider can also complete a paid sick leave request on the IHSS Electronic Services Portal (ESP) formally known as the Electronic Timesheet System (ETS).

Providers who have an account registered on the IHSS Electronic Services Portal website may fill out a request for sick leave electronically. The benefits of this include not having to obtain a SOC 2302 form from the county or CDSS website, and avoiding potential delays in mailing the SOC 2302 which can cause delayed payments.

Receiving your payment for paid sick leave

Paid sick leave will be mailed to providers in a separate warrant from their regular payment. If a provider is signed up for direct deposit, the sick leave payment will be delivered via direct deposit.

Interested in direct deposit? You can learn more about direct deposit and sign up for direct deposit using the paper enrollment form link here. You can choose to sign up online for direct deposit.  Scroll down to the section entitled "New Online Direct Deposit Service" for details.

Support

You can call your local county IHSS office, IHO Office or Public Authority if you have any questions about using Sick Leave.

In addition, the Electronic Timesheet Help Desk at 866-376-7066 (select Option 4), and the Provider Help Desk at 866-376-7066, are available to answer questions about sick leave earnings, usage, and balance.

To claim Sick Leave electronically, you must be registered and have an ETS account (select Option 4).  ALREADY HAVE A REGISTERED ACCOUNT?  You are ready to go!

TO SET UP AND REGISTER YOUR ACCOUNT TO BEGIN CLAIMING SICK LEAVE TIME: Go to the following website to set up an account, select the “New User Registration” link, and follow the online prompts: https://www.etimesheets.ihss.ca.gov If you need help, please call the Electronic Timesheet Help Desk at 1-866-376-7066 (select Option 4.). 

Paid Sick Leave Program Learning Options


Paid Sick Leave Webinar Slides:  An introduction to Paid Sick Leave and how it works. 

The three learning modules listed below provide information for providers and recipients, including, an overview of paid sick leave, information regarding requesting paid sick leave time, and how to view paid sick leave claim history on the IHSS Electronic Services Portal (ESP) Website.

     

The Provider Help Desk at (866) 376-7066 and the Electronic Timesheet Help Desk are available to answer questions about sick leave earnings, usage, and balance. Please contact the Electronic Timesheet Help Desk at (866) 376-7066 (select Option 4) during normal business hours of 8 a.m. - 6 p.m. Monday through Friday, excluding major holidays.

Additional Information

  • Coming soon...

   

NEW ONLINE DIRECT DEPOSIT SERVICE

Beginning February 12, 2018, a new Online Direct Deposit Enrollment Service is now available for IHSS and WPCS providers on the IHSS Electronic Timesheet System (ETS) website.

The new Online Direct Deposit Enrollment Service allows current, active IHSS/WPCS providers in all California counties the ability to electronically enroll, change or dis-enroll via the CDSS IHSS ETS website, instead of using a paper form. The paper enrollment form is still available on the CDSS website for those who want to use it.

Use of direct deposit in either format is not mandatory but is highly encouraged.

Some of the benefits of using Direct Deposit include:

  • Providers can receive their paycheck faster because they no longer have to wait for their paper warrant to be delivered through the post office.  
  • Providers no longer have to wait for a paper warrant to be mailed to them, their IHSS/WPCS paycheck will be deposited directly into their bank account.
  • Providers no longer have to worry about the paper warrant being lost or stolen.

Using the Online Direct Deposit Enrollment Service to enroll in direct deposit is easy: Providers need to log into their account on the IHSS ETS website, then select the Direct Deposit option in the Menu located at the top of the screen and follow the instructions.   

It takes approximately 30 days for the provider(s) to start receiving Direct Deposit after they successfully submit their Online Direct Deposit enrollment request.

The provider should continue to submit their timesheets as they wait for their Direct Deposit to begin. A provider’s Direct Deposit enrollment request and use of Direct Deposit does not change the way they submit their timesheets.   

IHSS/WPCS providers who have general questions about Direct Deposit can call the Provider Direct Deposit Help Desk during business hours at 1-866-376-7066 (select option 2 for Direct Deposit Assistance).

IHSS/WPCS providers who have questions about creating or accessing their ETS account or entering their direct deposit information online can call the Electronic Timesheet Help Desk during business hours at 1-866-376-7066 (select option 4).

Additional Information

Handouts

ELECTRONIC TIMESHEETS

In-Home Supportive Services Providers & Recipients in all 58 California counties have the option to use the Electronic Timesheet System (ETS)

The California Department of Social Services has started a new service that will allow In-Home Supportive Services providers in all California counties the option to submit their timesheets online through a new Electronic Timesheet System. Use of electronic timesheets is optional and not required.

The Electronic Timesheet System allows a provider to submit their IHSS/WPCS timesheets online using a tablet, smartphone, laptop or computer instead of receiving and submitting paper timesheets when their recipient(s) opt in to approve timesheets online. This service also allows a provider’s timesheets to be reviewed and approved by their recipient(s) using their tablet, smartphone, laptop or computer.

Some of the benefits of this service are:

    • Providers will be able to enter and submit timesheets online when their recipient opts in to approve electronic timesheets
    • Provider will no longer be required to mail in paper timesheets
    • Providers no longer need to call someone to check on their timesheet and payment status. Providers can track their timesheet and view the status in the ETS at any time once the timesheet is submitted.
    • Providers can check timesheet history up to the last three (3) months
    • Providers can request supplemental timesheets (if applicable)

Electronic Timesheet Website Learning Options

The ten learning modules listed below provide information for providers and recipients including an overview of the website, as well as information regarding registration for providers and recipients, time entry, and approving timesheets. The Electronic Timesheet Helpdesk is available to help those providers and recipients that need assistance with the Electronic Timesheet Website. Please contact the Electronic Timesheet Help Desk at (866) 376-7066 (select Option 4) during normal business hours of 8 a.m. - 6 p.m. Monday through Friday, excluding major holidays.

Additional Information

Handouts

TO REGISTER TO BEGIN USING ELECTRONIC TIMESHEETS: Go to the following website to set up an account, select the “New User Registration” link, and follow the online prompts: https://www.etimesheets.ihss.ca.gov If you need help, please call the Electronic Timesheet Help Desk at 1-866-376-7066 (select Option 4.). 

Quick Links

Get Services IHSS
County IHSS Offices
Medi-Cal Offices
County Public Authority  

IHSS Recipients:
IHSS Training/Information - Fact Sheets and Educational Videos

IHSS Providers:
How to Become an IHSS Provider
How to Appeal if You are Denied
IHSS Provider Resources

IHSS Timesheet Issues/Questions: 
IHSS Provider Help Line, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:
1-(800)-722-0432

Get Services APS
County APS Offices
Get Services CAPI