In-Home Supportive Services (IHSS) Letters and Notices

The following are All County Letters (ACLs), All County Information Notices (ACIN), and County Finance Letters (CFLs) posted for the IHSS program (in date order with the most recent at the top) beginning in 2015.  All letters and notices are pdf.  IHSS Letters and Notices for 2010-2015.

2019 Letters and Notices

  • ACL18-149 (January 14, 2019)
    Removal Of In-Home Supportive Services Provider Criminal Offender Record Information Details From The Case Management, Information And Payrolling System By The California Department Of Social Services
  • ACIN I-92-18 (January 2, 2019)
    Updates To The In-Home Supportive Services State Administrative Review Request Form And Third And Fourth Violation Uphold Notices To Providers And Recipients
  • ACL19-02 (January 9, 2019)
    Clarification Of Regulations Regarding Minor Recipients Living With Parent(s)
  • CFL 18-19-53 (January 8, 2019)
    Fiscal Year 2018-19 In-Home Supportive Services Program Administration Allocation

2018 Letters and Notices

  • ACIN I-91-18 (December 21, 2018)
    Disability Rights California
  • ACIN I-89-18 (December 21, 2018)
    Mailing Address Change For The Direct Deposit Form SOC 829 And Wage Garnishments
  • ACIN I-87-18 (December 20, 2018)
    Release Of The Statewide Report Of County Quality Assurance/ Quality Improvement Activities In The In-Home Supportive Services Program For Fiscal Year 2016-17
  • CFL18-19-45 (December 7, 2018)
    Interim Fiscal Year 2018-19 Maintenance Of Effort Requirement For The In-Home Supportive Services Program
  • ACIN I-82-18 (December 4, 2018)
    Modifications To The Provider Enrollment Process In CMIPS
  • ACIN I-78-18 (November 16, 2018)   
    Revised Notice of Action Messages
  • ACIN I-76-18 (November16, 2018)
    Implementation Of Supervisory Workspace In The Case  Management, Information And Payrolling System For In-Home Supportive Services Supervisors
  • ACIN I-73-18 (November8, 2018)
    Overpayment Processing In CMIPS
  • ACL18-129 (October 30, 2018)
    Instructions For Termination Of In-Home Supportive Services For Dually Eligible Beneficiaries That Enroll Their Medi-Cal Coverage With The Senior Care Action Network Health Plan
  • ACIN I-65-18 (October3, 2018)
    Implementation Of The New Statewide Minimum Wage
  • ACIN I-52-18(September 7, 2018)
    Modifications In CMIPS For IHSS provider Enrollment
  • ACL18-103 (September 5, 2018)
    Implementation Of Inactivation Function In Case Management, Information And Payrolling System For In-Home Supportive Services Recipients
  • ACIN I-53-18 (August 28, 2018)
    Modifications To The Case Management, Information And Payrolling System For In-Home Supportive Services, Data Downloads, Work Queue Changes, County Fields And Additional Phone Number
  • ACIN I-47-18 (August 7, 2018)
    In-Home Supportive Services Case Management, Information And Payrolling System Updates To Violation Processing Timeframes, Violation Notices And Information On Violation Training
  • ACIN I-42-18 (June 29,2018)
    Hospital Discharge Challenge Template
  • ACIN I-46-18 (July 26,2018)
    Changes To Paper Timesheet Retention Timeframe For In-Home Supportive Services (IHSS) And Waiver Personal Care Services (WPCS)
  • ACIN I-33-18 (June 8,2018)
    Mandated Reporter Acknowledgement Letter
  • ACL 18-79 (July 6, 2018)
    Updated In-Home Supportive Services (IHSS) Public Authority (PA) Nonprofit Consortium (NPC) Rate Form (SOC 449) And Rate Change Request Process
  • ACL 18-59 (July 6, 2018)
    Implementation Of Assembly Bill (AB) 1436 - IHSS: Authorized Representative
  • CFL 17/18-81 (July 2, 2018)
    Electronic Fund Payments For County Invoices
  • ACL 18-83 (June 29, 2018)
    Senate Bill 3 (Chapter 4, Statutes Of 2016);  All-County Letter (ACL) 18-01 (January 9, 2018);  All-County Information Notice (ACIN) No. I-35-18 (June 8, 2018)
  • ACL 18-77(June 27, 2018)
    Implementation Of The Lesbian, Gay, Bisexual, And Transgender Disparities Reduction Act [Assembly Bill (AB) 959]
  • ACIN I-35-18 (June 8, 2018)
    Distribution Of In-Home Supportive Services Provider And Recipient Informational Notices Regarding The New Paid Sick Leave Program
  • ACL18-67 (June 8, 2018)
    Availability Of Department Of Health Care Services (DHCS) Standardized In-Home Supportive Services (IHSS) Fraud Referral Memorandum Of Understanding (MOU) And County IHSS Overpayment Recovery Requirements
  • ACL 18-65 (June 5, 2018)
    In-Home Supportive Services (IHSS) Overpayment Recovery And Cash In Door (CID) Processing In The Case Management, Information And Payrolling System (CMIPS)
  • ACL 18-63 (June 5, 2018)
    Redesign Of The Public Authority/Nonprofit Consortium Invoice (SOC 448) To Reflect Changes To The County IHSS Maintenance Of Effort (MOE)
  • ACL 18-58 (May 31, 2018)
    Exemption From Workweek Limits For Extraordinary Circumstances (Exemption 2) State Administrative Review Process
  • ACL 18-54 (May 17, 2018)
    Modifications To The Case Management, Information And Payrolling System For The In-Home Supportive Services Implementation Of Senate Bill (SB) 89 Human Services Regulations
  • ACIN I-29-18 (May 16,2018)
    In-Home Supportive Services (IHSS) Advance Pay Option Availability For Eligible Recipients
  • ACL 18-52 (May 9, 2018)
    Release Of In-Home Supportive Services (IHSS) Case Records To Applicant/Recipient Or Authorized Representative
  • ACL 18-36 (April 9, 2018)
    Instructions For Lost Or Destroyed In-Home Supportive Services (IHSS) Warrant Replacement Requests
  • ACIN I-20-18 (April 11, 2018)
    Modifications To The Case Management, Information And Payrolling System For The In-Home Supportive Services Health Care Certification Regulations
  • ACIN I-16-18 (March 27, 2018)
    Changes To Data Reporting Requirements Related To The Coordinated Care Initiative (CCI) For In-Home Supportive Services (IHSS)
  • CFL 17/18-55 (March 27, 2018)
    Employer Identification Number Or Tax Identification Number Verification
  • CFL 17/18-56 (March 23, 2018)
    Updated Claiming In Regards To Fiscal Year 2017-18 Maintenance Of Effort Requirement For The In-Home Supportive Service Program
  • ACL 18-31 (March 22, 2018)
    Implementation Of Senate Bill (SB) 89 Human Services / Overtime Exemptions
  • ACL 18-35 (March 22, 2018)
    Update On County In-Home Supportive Services Maintenance Of Effort
  • ACL 18-30 (March 16, 2018)
    Implementation Of Assembly Bill (AB) 1021 Requiring Counties To Accept In-Home Supportive Services (IHSS) Applications By Telephone, Facsimile, In Person, Or If The County Is Capable, Through Online Submission  
  • ACIN I-07-18 (February 28, 2018)
    Modifications To The Case Management, Information And Payrolling System For In-Home Supportive Services Violation Disputes, State Administrative Review And Violation Timeframes
  • ACL 18-10 (February 2, 2018)
    Instructions For Termination Of In-Home Supportive Services For Medi-Cal Beneficiaries Enrolled In The Program Of All-Inclusive Care For The Elderly
  • CFL 17/18-13E (January 26, 2018)
    Errata To Fiscal Year (FY) 2016-17 Final Maintenance Of Effort (MOE) Requirement For The In‑Home Supportive Services (IHSS) Program
  • ACIN I-04-18 (January 18, 2018)
    In-Home Supportive Services (IHSS) Advance Pay Timesheet Reconciliation Requirements And Informational Materials
  • ACL 18-01 (January 9, 2018)
    Implementation Of Provisions Of Senate Bill 3 Relating To Paid Sick Leave For In-Home Supportive Services Providers
  • CFL 17/18-44 (January 3, 2018)
    Fiscal Year (FY) 2017-18 In-Home Supportive Services (IHSS) Program Administration Allocation

2017 Letters and Notices

  • ACIN I-82-17 (December 5, 2017)
    In-Home Supportive Services (IHSS) Assessment Clarifications And New Or Updated Tools
  • ACIN I-77-17 (November 20, 2017)
    Changes To Existing In-Home Supportive Services Reports And New Overpayment Collection Detail Report
  • ACL 17-116 (November 17, 2017)
    Implementation Of The In-Home Supportive Services Program Replacement Warrant Process For Stale Dated Warrants Over Three Years Old
  • CFL 17-18-40 (November 13, 2017)
    Preliminary Fiscal Year (FY) 2017-18 Maintenance Of Effort (MOE) Requirement For The In-Home Supportive Services (IHSS) Program
  • ACL 17-110 (October 31, 2017)
    Additional Protective Supervision Notice Of Action Messages
  • ACIN I-72-17 (October 23, 2017)
    Modifications To Case Management, Information And Payrolling System (CMIPS) For The Electronic Timesheet Service (ETS)
  • ACL 17-105 (October 19, 2017)
    Removal Of Violation By The California Department Of Social Services Due To Untimely County Dispute Processing
  • ACIN I-69-17 (October 13, 2017)
    Clarification Of County Requirements To Provide Equal Communication Access And Accessibility Of Materials To Deaf And Hard-Of-Hearing In-Home Supportive Services Applicants, Recipients And Providers.
  • ACIN I-64-17 (September 26, 2017)
    CDSS Secure File Transfer (SFT) Account(s) Migration
  • ACL 17-95 (September 12, 2017)
    Clarification Of Protective Supervision Proration, Environmental Modifications, Fall Risk, And Combative Behavior Issues
  • CFL 17/18-21 (September 8, 2017)
    Interim Fiscal Year 2017-18 Maintenance Of Effort Requirement For The In-Home Supportive Services Program 
  • CFL 17-18-13 (August 24, 2017)
    Fiscal Year 2016-17 Final Maintenance Of Effort Requirement For The In-Home Supportive Services Program
  • ACL 17-76 (July 14, 2017)
    Implementation of the Electronic Timesheet Website for In-Home Supportive Services and Waiver Personal Care Services Provider and Recipient
  • ACL 17-48 (May 31, 2017)
    In-Home Supportive Services Timesheet Exceptions, Work Queues And Tasks In The Case Management, Information And Payrolling System II
  • ACIN I-36-17 (June 23, 2017)
    Release Of The 2015 In-Home Supportive Services Consumer Satisfaction Survey Report
  • ACIN I-35-17 (July 5, 2017) Release Of Revised In-Home Supportive Services Provider Orientation Video
  • ACIN I-44-17 (July 7, 2017)
    Modifications To The Case Management, Information And Payrolling System (CMIPS) Implemented On June 30, 2017; Pending Evidence Data Download (DDL) File, Addition Of Primary Keys To DDL Files, New Reports And Modifications To Existing Reports, And Notice of Action (NOA) Service Tasks And Forms Translations
  • ACL 17-42 (June 23, 2017)
    Clarification On The Authorization Of Medical Accompaniment In The In-Home Supportive Services Program
  • ACL 17-46 (June 19, 2017)
    Issuing Payments For Decisions Pursuant To Court Order (DPCO) To In-Home Supportive Services Program Recipients
  • ACL 17-43 (May 19, 2017)
    Recession of Disciplinary Action Against Providers Enrolled Prior to February 1, 2016, For Failure to Submit Provider Enrollment Agreement (SOC 846 [Rev. 11/15])
  • ACIN I-29-17 (May 12, 2017)
    IHSS Overpayment Recoveries And Cash-In-Door Invoicing
  • ACL 17-13 (April 7, 2017)
    In-Home Supportive Services Program Exemptions From Workweek Limits For Extraordinary Circumstances (Exemption 2) – Renewal Of Approved Exemptions And Clarification On Submitting Referrals
  • ACIN I-16-17 (April 5, 2017)
    Delegation Of County Responsibilities Regarding Workweek And Travel Time Violations To Public Authorities
  • CFL16/17-55 (March 17, 2017)
    Maintenance Of Effort Requirement For The In-Home Supportive Services Program
  • ACL 17-25 (March 17, 2017)
    Modifications To In-Home Supportive Services And Waiver Personal Care Services In Case Management, Information And Payrolling System, IHSS Standard Timesheet, And Live-In Self Certification Form
  • ACL 17-20 (February 22, 2017)
    Instructions For Termination Of In-Home Supportive Services For Medi-Cal Beneficiaries Enrolled In The Program Of All-Inclusive Care For The Elderly
  • ACL 17-18 (February 16, 2017)
    Implementation of Assembly Bill (AB) 1787 Confirmation Number Resulting From IHSS Applications
  • ACL 17-13 (April 7, 2017) 
    In-Home Supportive Services Program Exemptions From Workweek Limits For Extraordinary Circumstances (Exemption 2) – Renewal Of Approved Exemptions And Clarification On Submitting Referrals 

2016 Letters and Notices

  • ACL 16-86 (October 24, 2016)
    Reinstatement Of Deadline For Submission Of Provider Enrollment Agreement (SOC 846 [REV. 11/15]) Form For In-Home Supportive Services Providers Enrolled Prior To February 1, 2016
  • ACL 16-89 (October 13, 2016)
    Modifications To The Case Management, Information And Payrolling System To Manage In-Home Supportive Services And Waiver Personal Care Services Overtime And Travel Time Violations And Forms, Forms For Blind And Visually Impaired Recipients, Advance Pay Reconciliation, And Authorized Hours Exceeded Letters
  • ACL 16-78 (September 28, 2016)
    Implementation Of The In-Home Supportive Services Program Health Care Certification Regulations
  • ACL 16-53 (July 7, 2016)
    Implementation Of In-Home Supportive Services (IHSS) Provider Enrollment Regulations
  • ACL 16-46 (May 16, 2016)
    Modifications To The Case Management, Information And Payrolling System (CMIPS) To Implement And Manage Workweek Limitations And Travel Time Violation Disputes And The State Administrative Review Process For In-Home Supportive Services (IHSS) And Waiver Personal Care Services (WPCS)  
  • ACIN I-39-16 (June 13, 2016)
    Webcast on How to Correctly Complete the IHSS Quality Assurance/Quality Improvement Activities Form SOC 824 and the IHSS Frau Data Reporting Form SOC 2245
  • ACL 16-44 (May 10, 2016)
    Modifications to In-Home Supportive Services and Waiver Personal Care Services in Case Management, Information and Payrolling System to Manage Overtime and Travel Time Violations, Exemption Processing and Flexible Hours
  • ACL 16-36 (April 21, 2016)
    Violations For Exceeding Workweek And/Or Travel Time Limits For The In-Home Supportive Services (IHSS) And Waiver Personal Care Services Programs (WPCS)
  • ACL 16-27 (April 14, 2016)
    Change In Policy Regarding Submission Of Provider Enrollment Agreement (SOC 846) Form For Currently-Enrolled In-Home Supportive Services (IHSS) Providers
  • ACL 16-22 (April 1, 2016)
    Exemption From The In-Home Supportive Services Program Workweek Limitations Due To Extraordinary Circumstances And Clarification On The Policies For The Live-In Family Care Provider Exemption
  • ACIN I-10-16E (February 25, 2016) 
    Correction To All-County Information Notice (ACIN) I-10-16, Defining, Documenting, And Reporting Critical Incidents In The IHSS Program
  • CFL 15/16-38E (March 16, 2016) 
    Errata To Maintenance Of Effort Requirement For The In-Home Supportive Services Program
  • ACIN I-20-16 (March 14, 2016)
    Modifications To In-Home Supportive Services (IHSS) Timesheets To Accommodate IHSS And Waiver Personal Care Services (WPCS) Overtime And Travel Time Compensation Relating To Implementation Of Provisions Of Senate Bills 855 And 873
  • ACIN I-10-16 (February 5, 2016)
    Defining, Documenting And Reporting Critical Incidents In The In-Home Supportive Services Program
  • ACIN I-12-16 (February 4, 2016)
    Clarification On Completing Public Authority/Non-Profit Consortium Rate Change Form (SOC 449) For Non-Locally Determined Health Benefit Increases
  • CFL 15/16-38  (February 2, 2016)
    Maintenance Of Effort Requirement For The In-Home Supportive Services Program
  • ACIN I-09-16 (January 27, 2016)
    Release of IHSS Informational Video: 2016 Fair Labor Standards Act (FLSA) Release of IHSS Informational Video: 2016 Fair Labor Standards Act (FLSA)
  • ACIN I-08-16 (January 22, 2016)
    Updates to the Case Management, Information and Payrolling System (CMIPS) II Screens and Forms Tracking for Implementation of Provisions of Senate Bills 855 and 873 Relating to the IHSS and Waiver Personal Care Services Programs
  • ACL 16-07 (January 21, 2016)
    Exemption to Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the In-Home Supportive Services (IHSS) and Waiver Personal Cares Services (WPCS) Programs for Family Live-In Care Providers
  • ACL 16-01 (January 7, 2016)
    Reinstatement of Implementation of Provisions of Senate Bills 855 and 873 (Chapters 29 and 685, Statutes of 2014) Relating to the IHSS and Waiver Personal Cares Services Programs

Quick Links

Get Services IHSS
County IHSS Offices
Medi-Cal Offices
County Public Authority  

IHSS Recipients:
IHSS Training/Information - Resources, Fact Sheets and Educational Videos

IHSS Providers:
How to Become an IHSS Provider
How to Appeal if You are Denied
IHSS Provider Resources

IHSS Timesheet Issues/Questions: 
IHSS Provider Help Line, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:
1-(800)-722-0432

Get Services APS
County APS Offices
Get Services CAPI