Administrator Certification Online Application Portal
IMPORTANT: If you have already mailed your renewal application, DO NOT renew in the portal. ACB will process your application in the order received according to processing timelines. Once ACB processes the application you mailed in, it will be recorded in the portal and you will receive an email notification. If you already mailed in your application and you try to renew in the portal, the system may flag it as delinquent and apply additional fees.
Phase 1 of the Administrator Certification Online Application Portal (portal) is available for administrator recertification, also known as renewal, applications.
An Administrator Certification is required for CCL residential facility operations for:
- Children’s Group Home (GH)
- Children’s Short-Term Residential Therapeutic Program (STRTP)
- Adult Residential Facility (ARF)
- Residential Care Facility for the Elderly (RCFE)
The portal launched on January 17, 2024. All administrator account data will be uploaded into the portal and registration will not be necessary. The portal will allow eligible administrators to:
- Access their account online
- Submit a renewal application
- Pay application and delinquency fees
- Submit proof of completion of continuing education units (CEUs)
- Check the status of their renewal application
- Print or save a copy of their issued certificate
IMPORTANT: When the portal launches, note that a new administrator certificate number will be assigned to all current and past administrators. New certificate numbers will be a ten (10) digit number beginning with seven (7) and ending with the last three digits representing the residential type facility code. No action is needed by the administrator.
PORTAL Links and Resources:
00:08 – Welcome
01:50 – Application Processing Updates
06:27 – Phase 1 Introduction
10:01 – Portal Walkthrough
19:00 – Common Scenarios to Expect
20:16 – Scenario 1: What if an application and payment was mailed prior to the launch of the portal, what will the portal show?
21:24 – Scenario 2: What if an application and payment was mailed but the application is deemed incomplete?
22:27 – Scenario 2: What if the application is incomplete and the processing fee has not been paid?
23:02 – Make Credit/Debit Card Payment
23:17 – Pay by Check or Money Order
23:55 – Check an application status if it has not yet been recorded in the portal.