New Resource for Agencies!

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How to Sign Up for Guardian for Agencies
Guardian Common Terminology for Agencies

Expand the blue boxes below for more helpful resources.


The term “agencies” is inclusive of all licensed facilities and providers, Foster Family Agencies, Home Care Organizations and TrustLine agencies. Please visit the appropriate blue boxes below for more information, training resources, and links to the system

                      Guardian Agency Portal                     Guardian Applicant Portal

To check the background check status of a potential employee without using Guardian, please visit the new publicly available Background Check Search website.

If you have any questions regarding Guardian, contact CDSS at

What is Guardian?

Guardian is a new electronic data system, designed to streamline the background check process for all licensed care, including the TrustLine Registry, Home Care Aide Registry and Community Care Licensing staff. This new system replaced the CBC system, and the current transfer functionality and ability to view rosters in the Licensing Information System (LIS) has been relocated to Guardian. Guardian provides new self-service options to applicants, registrants, agencies (facilities) and Regional Offices without intervention by the Care Provider Management Branch (CPMB). The term "agencies" is inclusive of all licensed facilities, Foster Family Agencies, Home Care Organizations and TrustLine agencies.

For more information, please refer to PIN 20-03-CCLD or contact the Care Provider Management Branch at

Note: All TrustLine agencies, registrants and applicants must refer to the Guardian for TrustLine expandable box for TrustLine specific information.

Guardian Access

Licensee User Access forms, as outlined in PIN 20-20-CCLD are still being accepted. If you have already submitted your Licensee User Account Access form, please refrain from sending in another copy as they are being processed in the order they are received. If a new or additional license or facility number needs to be added to an existing Guardian user account please complete a Licensee User Account Access form and submit to

In accordance with PIN-20-20-CCLD, a Licensee User Access Form has been sent to all licensee mailing addresses, requesting information to create a unique Guardian user account. The form is to be completed under penalty of perjury that all information provided is true and correct. The Licensee User Access form will ensure only authorized users will have the appropriate access to Guardian.

Please return the form via email to

Helpful Information and Resources

Contact Us

Community Care Licensing Division
Care Provider Management Branch


Live Operators Available: 8:00am - 12:00pm M-F

Frequently Asked Questions

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CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility or child care facility visit our Complaint Hotline Page for contact information and more.