Family Urgent Response System

Welcome to the Family Urgent Response System Hub!

Family standing in a sunset.This hub is intended to support the Family Urgent Response System (FURS) implementation and provide background information, resources, and links about the FURS program. The FURS Program will be up and running early 2021!

FURS is a coordinated statewide, regional, and county-level system designed to provide collaborative and timely state-level phone-based response and county-level in-home, in-person mobile response during situations of instability, to preserve the relationship of the caregiver and the child or youth.


How FURS Will Help and Why It’s Important:

  1. Provide current and former foster youth and their caregivers with immediate, trauma-informed support when they need it.
  2. Prevent placement moves.
  3. Preserve the relationship between the child or youth and their caregiver.
  4. Provide a trauma-informed alternative for families who previously resorted to calling 911 or law enforcement.
  5. Reduce hospitalizations, law enforcement contacts, and placement in out-of-home facilities.
  6. Promote healing as a family.
  7. Improve retention of current foster caregivers.
  8. Promote stability for youth in foster care, including youth in extended foster care.

FURS will include the following services:

  • A toll-free hotline available 24 hours a day, 7 days a week staffed with caring counselors trained in conflict resolution and de-escalation techniques for children and youth impacted by trauma.
  • County Mobile Response System and Stabilization Teams also available 24 hours a day, 7 days a week.
  • In-home de-escalation, stabilization, conflict resolution, and support services and resources.
  • Ongoing support services beyond the initial mobile response.
  • Hotline and mobile response staff trained in working with children and families who have experienced trauma.

Contact Us

Permanency Policy Bureau
Placement Services & Support Unit
744 P Street, MS 8-13-66
Sacramento, CA 95814
(916) 657-1858
FURS@dss.ca.gov

Quick Links

FURS Webinars/Recording

Related Legislation

Related Letters

Resources