HOME CARE SERVICES BUREAU

The Home Care Services Bureau (HCSB) is responsible for licensing Home Care Organizations including processing applications, receiving and responding to complaints and conducting unannounced visits to ensure compliance.   HCSB is also responsible for the Home Care Aide application process and maintenance of the Home Care Aide Registry. California law established the Home Care Services Consumer Protection Act which, as of January 2016, requires Home Care Organizations to be licensed and creates a public online registry for Home Care Aides who have been background checked. This law is intended to promote consumer protection for elderly and disabled individuals who hire private aides to come into their homes and provide assistance with activities of daily living.

Contact Us

Community Care Licensing Division
Home Care Services Bureau
744 P Street MS 9-14-90
Sacramento, CA 95814

Phone: (877) 424-5778
Fax: (916) 651-5600
HCSB@dss.ca.gov

CCLD Complaint Hotline

1-844-LET-US-NO (1-844-538-8766)
email: letusno@dss.ca.gov
Information regarding filing a complaint
Communication with Complainants FAQ