Attention ESP Account Holders who use Microsoft Internet Explorer (IE) to sign-in to the ESP
Beginning in February 2022, Electronic Services Portal (ESP) users will no longer be able to open ESP using the Microsoft Internet Explorer (IE) web browser. Microsoft Corporation will discontinue all remaining support of the Microsoft IE web browser.
If you are not using the Microsoft Internet Explorer web browser to access the ESP and other internet sites, there is no additional action for you to take.
If you are using the Microsoft Internet Explorer web browser now, you will need to switch to another supported web browser such as Microsoft Edge or Google Chrome to use the ESP. Instructions for installing a new web browser are below.
Need Help With This Task?
The IHSS Service Desk is available to recipients and providers that need assistance with the Electronic Services Portal website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am to 5pm, Monday through Friday, excluding major holidays.
Instructions For Installing a New Web Browser
I use the Microsoft Internet Explorer web browser now. How do I get access to begin using the Microsoft Edge web browser?
You can download the Microsoft Edge browser. While in Internet Explorer:
- Click in the “Search” or “URL” (Uniform Resource Locator) field and type in “Microsoft Edge download.”
- Select the link “Download New Microsoft Edge Browser | Microsoft” and it will navigate you to the Microsoft website.
- Next, click on “Download for: (Windows 11, Windows 10, Windows 8, macOS, Android, etc..) – choose one to download.
- You will need to read and agree to the terms and conditions to install.
- If you agree, select “Accept and Install.”
- You are now ready to use the Microsoft Edge web browser.
I use the Microsoft Internet Explorer web browser now. How do I get access to begin using the Google Chrome web browser?
You can download the Chrome browser. While in Internet Explorer:
- Click in the “Search” or “URL” (Uniform Resource Locator) field and type in “Google Chrome download.”
- Select the link “Google Chrome – Download Chrome Today” and it will navigate you to the Google Chrome website.
- Next, click on “Download Chrome” to download.
- You will need to read and agree to the terms and conditions to install.
- If you agree, select “Accept and Install.”
- You are now ready to use the Google Chrome web browser.
I use the Microsoft Internet Explorer web browser now. How do I get access to begin using the Mozilla Firefox web browser?
You can download the Firefox browser. While in Internet Explorer:
- Click in the “Search” or “URL” (Uniform Resource Locator) field and type in “Firefox download.”
- Select the link “Download Firefox Browser — Fast, Private & Free — from Mozilla” and it will navigate you to the Firefox website.
- Then click on “Download Firefox” to download and “Run” the installation.
- You are now ready to use the Firefox web browser.
Electronic Services Portal
The Electronic Services Portal (ESP) is a website that allows providers to take care of all their payroll needs online using your tablet, smartphone, laptop or computer. Recipients have the ability to approve/reject timesheets online and providers have the ability to complete and submit their electronic timesheets, view their payment status and history, sign-up for and make changes to Direct Deposit and submit Sick Leave Claims.
ESP Frequently Asked Questions documents and other helpful information is available to you. You can view this information at the following locations:
- ESP & TTS Training Materials
- ESP Frequently Asked Questions
- ESP Assignment (Armenian, Chinese, Spanish)
- (EVV) Electronic Visit Verification for Recipients and Providers
- Paid Sick Leave Program Information
- Online Direct Deposit Services
- EVV Mobile App Privacy Policy (Armenian, Chinese, Spanish)
- EVV Mobile App EULA (Armenian, Chinese, Spanish)
- Travel Claim FAQ (Armenian,Chinese, Spanish)
- Sick Leave Claim FAQ (Armenian, Chinese, Spanish)
- ESP Text (SMS) Messages Terms of Service (Armenian, Chinese, Spanish)
Electronic Service Portal Registration
To Register to use the Electronic Services Portal Website go to the following website www.etimesheets.ihss.ca.gov to set up an account, select the “Register Here” link, and follow the online prompts: Register Here.
The IHSS Service Desk is available to help those recipients and providers that need assistance with the Electronic Services Portal Website. Please contact the IHSS Service Desk at (866) 376-7066 during normal business hours of 8am- 5pm Monday through Friday, excluding major holidays.
Electronic Service Portal Webcasts
The learning video listed below provides an overview for recipients and providers of the Electronic Services Portal Website.
Electronic Services Portal Live Webinars
Several live ESP webinars have been scheduled by the California Department of Social Services (CDSS) for you to participate in and ask questions.
This webinar series will cover ESP, completing and submitting an electronic timesheet through the ESP, and approving electronic timesheets through the ESP. Click here: Electronic Services Portal Webinar to view the scheduled and sign up for the ESP webinar.
Electronic Visit Verification Webcasts