In Home Supportive Services (IHSS) Program

The In-Home Supportive Services (IHSS) program provides in-home assistance to eligible aged, blind and disabled individuals as an alternative to out-of-home care and enables recipients to remain safely in their own homes. Over 520,000 IHSS providers currently serve over 600,500 recipients. To learn how to apply for services: Get Services IHSS.

IHSS Tools and Resources for Emergency Situations

Power Outage Resources for IHSS Recipients and Providers -

• IHSS Recipient Tip Sheet
  • Translations: Armenian, Chinese and Spanish
• IHSS Provider Tip Sheet
  • Translations: Armenian, Chinese and Spanish
• Personal Emergency Plan
  • Translations: (coming soon) Armenian, Chinese and Spanish

These tools and resources can be used to prepare for emergency situations, including power outages and evacuations.

Important Program Information

• EVV Registration for IHSS/WPCS Recipients and Providers Webinar Schedule
• Budget Hearing: IHSS Overview (March 2020)
• Provider Sick Leave
• Electronic Visit Verification for Recipient and Providers  
• Electronic Visit Verification Stakeholder Information
• Master Plan for Aging and IHSS Stakeholder Information
• Program Requirements for the IHSS Program, Implementation of Overtime, Travel Time and Wait Time - All information pertaining to the FLSA changes are now available.
• IHSS Program Regulations: Manual of Policies and Procedures (MPP) 30-700 to 30-785
• IHSS Program Data
• IHSS Program Forms
• IHSS Letters & Notices (ACLs/ACINs, etc.)
• IHSS Training Academy
• IHSS Quality Assurance and Program Integrity & Fraud Prevention
• Conlan II Process
• Provider Reimbursement Process
• County IHSS Wage Rates

About the IHSS Program

The administration of IHSS is a complex partnership that includes the following entities: program recipients, the California Department of Social Services (CDSS), Department of Health Care Services (DHCS), counties, public authorities, program advocates, providers, and employee unions.

IHSS is currently comprised of four programs:

1. The original IHSS program, now named IHSS-Residual (IHSS-R), began in 1974 and is a state-and-county funded program with 65% State and 35% county dollars of the non-federal share. IHSS-R recipients make up less than 1.5% of the overall IHSS population.
2. The Personal Care Services Program (PCSP) began in April 1993, and was the first IHSS program to obtain federal funding for recipients. PCSP recipients are eligible for full-scope Federal Financial Participation (FFP), and these Medi-Cal services are funded with 50% Federal, 32.5 % State, and 17.5% County dollars. PCSP recipients make up about 53% of the overall IHSS population.
3. The IHSS Plus Option (IPO) began in September 2009 and replaced the IHSS Plus Waiver (IPW) demonstration program (more information below on the IPW). Recipients are also eligible for full-scope FFP Medi-Cal. IPO provides assistance to recipients who have parent-of-minor or spouse providers, or who receive Advance Pay (AP) and/or Restaurant Meal Allowance (RMA). Since the inception of the Community First Choice Option (CFCO) in 2011 (more below), the IPO recipients make up a little over 2.5% of the overall IHSS population.
4. The Community First Choice Option (CFCO) was established through the Affordable Care Act of 2010 (enacted March 23, 2010) as a new State Plan option. CFCO provides home and community-based attendant services and supports for individuals who are eligible for medical assistance under the State Plan who meet specific income criteria and meet the Nursing Facility Level of Care (NF LOC). CFCO provides States with 6% additional federal funding for services and supports. CFCO was approved with an implementation date of December 1, 2011. CFCO recipients make up about 43% of the overall IHSS population.

Needs Assessments

IHSS assessments are completed during home visits at the initial intake assessment and annual reassessments. Recipients may request for a reassessment of need at any time if their needs or circumstances change. County social workers continuously monitor recipients’ cases and have frequent contact with recipients to ensure their needs are appropriately met through program services. IHSS social workers complete a needs assessment for each applicant or recipient using the following criteria: the Functional Index Rankings, the Annotated Assessment Criteria, and the Hourly Task Guidelines (HTGs).

Service Authorizations

Service authorizations are assessed during the needs assessment, which is a comprehensive review of the recipient’s medical history/diagnosis, medications/purpose, emergency contacts, physicians’ information, household composition, functional index rankings, mini-mental health assessment, necessary referrals to Adult Protective Services (APS), Child Protective Services (CPS), Fraud, community services, etc., language preferences and whether an interpreter is needed, and a full biopsychosocial assessment. The social worker needs to document all service needs and justify service authorizations in the case narrative.

IHSS Provider Enrollment Process

Upon approval of the recipient’s service authorizations, the social worker will assist the recipient in obtaining an IHSS care provider.Care providers may include, but are not limited to, family members, friends, neighbors, or registered providers through the public authority.

• How to Become an IHSS Provider
• How to Appeal if You are Denied
• IHSS Provider Resources

Time Sheet Processing

After the care provider has been successfully enrolled and is approved as the IHSS provider, s/he will receive time sheets in the mail retroactive to the date of application. The IHSS program has two pay periods from the 1 ^st through the 15^th and the 16^th through the end of the month. Care providers will complete these time sheets based on the hours they have provided care to the IHSS recipient. Care providers and recipients will sign the time sheets and submit them to the county to process payments through the statewide Case Management, Information, and Payrolling System (CMIPS).