ONLINE DIRECT DEPOSIT SERVICE

Direct Deposit Update

Beginning July 1, 2022 IHSS and WPCS providers will be required to use Direct Deposit or a pay card to have their paychecks automatically deposited into a bank account or loaded onto a pay card of their choice. Providers who use the IHSS Electronic Services Portal (ESP) and receive their paychecks electronically receive their paychecks faster. If you have not already signed up for Direct Deposit or a pay card it is fast and easy. If you have already signed up for Direct Deposit or pay card for each of the recipients you serve you do not need to do anything additional.

If you do not wish to use Direct Deposit or do not have access to a bank account, the California Department of Social Services has identified pay card offerings from the financial services industry below that meet the State’s requirements on consumer protection, excessive fees, insurance and notifications however, providers can select any pay card provider they choose even if not listed below.

1. AAAA Paycard International
(626) 390-5066
www.AAAAPCI.com

2. First Data Government Solutions
Money Network Card
www.Providerpaycard.com

3. SmartGiving Card provided by Locker 81 Fundraising Solutions LLC
(833) 542-5811
www.SmartGivingCard.com

4. smiONE
(866) 674-9628
www.smionecard.com/circle/ca

5. U.S. Bank Focus Card
www.CAIHSS.usbank.com

Please contact the pay card provider of your choice directly for questions on pay card details and additional information.

Online Direct Deposit Enrollment Service is available for IHSS and WPCS providers on the IHSS Electronic Services Portal (ESP) website.

The Online Direct Deposit Enrollment Service allows current, active IHSS/WPCS providers in all California counties the ability to electronically enroll, change or dis-enroll via the CDSS IHSS ESP website, instead of using a paper form. The paper enrollment form is still available on the CDSS website for those who want to use it.

Use of direct deposit in either format is highly encouraged.

Some of the benefits of using Direct Deposit include:

  • Providers can receive their paycheck faster because they no longer have to wait for their paper warrant to be delivered through the post office.  
  • Providers no longer have to wait for a paper warrant to be mailed to them, their IHSS/WPCS paycheck will be deposited directly into their bank account.
  • Providers no longer have to worry about the paper warrant being lost or stolen.

Using the Online Direct Deposit Enrollment Service to enroll in direct deposit is easy: Providers need to log into their account on the IHSS ESP website, then select the Direct Deposit option in the Menu located at the top of the screen and follow the instructions.   

It takes approximately 30 days for the provider(s) to start receiving Direct Deposit after they successfully submit their Online Direct Deposit enrollment request.

The provider should continue to submit their timesheets as they wait for their Direct Deposit to begin. A provider’s Direct Deposit enrollment request and use of Direct Deposit does not change the way they submit their timesheets.   

IHSS/WPCS providers who have general questions about Direct Deposit can call the IHSS Service Desk during business hours at 1-866-376-7066.

IHSS/WPCS providers who have questions about creating or accessing their ESP account or entering their direct deposit information online can call the IHSS Service Desk during business hours at 1-866-376-7066.

Additional Information

Handouts

Quick Links

IHSS Recipients:

IHSS Training/Information - Fact Sheets and Educational Videos Get Services IHSS

IHSS Providers:

IHSS Timesheet Issues/Questions: 
IHSS Service Desk for Providers & Recipients, (866) 376-7066

Suspect Fraud?
IHSS Fraud Hotline: 888-717-8302
Help Stop Medi-Cal Fraud and Abuse
Provider Fraud and Elder Abuse complaint line:
1-(800)-722-0432