SUN Bucks Disaster Response

SUN Bucks Disaster Response

Have you been impacted by a recent misfortune or disaster?

This page provides information about SUN Bucks Disaster Response.

If your family was affected by a recent misfortune or disaster, such as a prolonged power outage or a fire, that resulted in ruined or lost food purchased with your SUN Bucks card, you may be eligible for a replacement of some of your SUN Bucks benefits. Call the SUN Bucks Helpline (877) 328-9677 to report your food loss. 

Important Information About SUN Bucks Disaster Response

CDSS will regularly post updated information about SUN Bucks Timely Reporting Extensions (TRE) and Automatic Mass Replacements (AMR). If your zip code has an active TRE or AMR, you can call (877) 328-9677 to report food loss by the listed date or for questions and/or concerns about your replacement. More information about the TRE and the AMR can be found below.

Note: Additional zip codes may be eligible for active TREs only.

Disaster Response Efforts:

  • Riverside County (zip codes 92509, 92570): September 05, 2025 – October 06, 2025
  • Fresno County (zip code 93210): September 02, 2025 – October 01, 2025
  • Calaveras County (zip codes 95222, 95247): September 02, 2025 – October 01, 2025
  • Lake County (zip code 95458): August 09, 2025 – September 08, 2025
  • Riverside County (zip code 92561): August 04, 2025 – September 02, 2025
  • Shasta County (zip codes 96003, 96051, 96065, 96084, 96011): July 01, 2025 – July 30, 2025
  • Siskiyou County (zip codes 96031, 95568, 96027): July 01, 2025 – July 30, 2025
  • Riverside County (zip codes 92544, 92536, 92223, 92220, 92230, 92549,  92583, 92505, 92503, 92570): June 29, 2025 – July 28, 2025
  • Mono County (zip code 93541): May 22, 2025 – June 20, 2025

Overview of SUN Bucks Disaster Response

Benefit Replacement Due to Food Loss

Individual Benefit Replacement

Families impacted by a misfortune or disaster, such as prolonged power outages or fires, that lost food that was purchased with SUN Bucks benefits, may be eligible for a replacement of benefits. A misfortune or disaster can include, but is not limited to, power outages, evacuations, wildfires, or floods. Families have 10 days to contact the helpline from the time the incident occurred to report the food loss.

Timely Reporting Extension

The Timely Reporting Extension (TRE) extends the 10-day timeframe during which families must report the loss of food that was purchased with SUN Bucks and request replacement benefits. Typically, this timeframe is extended to 30-days past when the disaster occurred. Please refer to the Disaster Response Efforts section above for more information on specific TRE approvals.

Automatic Mass Replacement

The Automated Mass Replacement (AMR) Waiver allows for the replacement of a certain percentage of benefits used to purchase food that was lost due to a disaster or misfortune without the need to submit individual requests. AMRs for SUN Bucks will be available only when a Presidential Major Disaster Declaration for Individual Assistance (IA) has been declared in the affected area. This waiver is most often utilized when food loss can be assumed due to widespread adverse effects from a disaster (wildfires, storms, flooding, power loss, etc.), that impacts a majority (50 percent or more) of residents in each geographic area (e.g., ZIP code) for four hours or more. Please refer to the Disaster Response Efforts section above for more information on specific waiver approvals.

Outreach Materials

Outreach materials coming soon.