Care Provider Management Bureau

Mailing Address Reporting Requirements

PIN 22-01-CCLD notifies providers of the updated requirement for specific individuals to maintain a valid mailing address and notify the Department within ten (10) days of any change to their mailing address.


Please visit the Guardian webpage and the appropriate blue boxes on the webpage for information, training resources and links to the Guardian system.

To check the background check status of a potential employee without using Guardian, please visit the new publicly available Background Check Search website.

If you have any questions regarding Guardian, please contact CDSS at


What Is the Care Provider Management Bureau?

The Community Care Licensing Division’s Care Provider Management Bureau(CPMB) was established in January of 1992 to help protect children and vulnerable individuals who are receiving care. The CPMB applies the statutory requirements of Health and Safety Code sections 1522, 1568.09, 1569.17, 1596.871, and 1796.19. Prior to January 1992, this function was performed by the regional offices of the California Department of Social Services. Background checks, sometimes known as criminal history checks, include only criminal history information. They do not include, for example, consumer credit or immigration status information.

The CPMB manages the background check process on all licensed community care facilities, their employees, volunteers and non-client adults residing in a facility. The CPMB also manages background checks on home care aides, unlicensed child care providers registered through TrustLine, and out-of-state child abuse checks for foster care. These individuals must submit fingerprints to the California Department of Justice via LiveScan, then a criminal history check and Federal Bureau of Investigation check are performed. If an individual is associated to a facility serving children, a Child Abuse Central Index check also is performed.

An individual must obtain a criminal record clearance before working, residing in or volunteering in a licensed facility. If the individual has been convicted of a crime other than a minor traffic violation, the individual cannot work or be present in any community care facility unless he/she receives a criminal record exemption.

Want to Find Out More About Caregiver Background Checks?

Please take a look at the information and resources below.

Contact Us

Community Care Licensing Division
Care Provider Management Bureau

Operator: 1-888-422-5669

Hours of Operation: 8:00am - 12:00pm

Check provider registration with TrustLine

Phone: 1-800-822-8490

Guardian Access

For more information on Guardian, please click the logo below.

Blue and Gold Guardian Logo Image linking to the Guardian page

Frequently Asked Questions

Blue and Gold Guardian Logo Image linking to the Guardian page

CCLD Complaint Hotline

If you see something, let us know!

To file a complaint regarding a state licensed community care facility or child care facility visit our Complaint Hotline Page for contact information and more.


CCLD Services and Notifications