IHSS Paperless Options

Would you like to sign up early to receive paperless paystub starting November 21, 2025?

Beginning October 27, 2025, you can choose the paperless paystubs option at your ESP account.

Why Go Paperless?

Convenient access to your IHSS/WPCS paystubs anytime through your ESP account.
Provides flexible and secure access to your important financial documents.
Reduces the chance of lost or delayed mail.

What are My Paperless Options?

How to Sign Up for Paperless Mailing?

Log in to your ESP account.
Go to My Preferences.
Select Paperless Mailing Options.

Paperless Mailing Options – Frequently Asked Questions

Translations: Spanish, Chinese, Armenian

Need Help?

IHSS/WPCS providers with questions about creating or accessing their ESP account or Paperless Mailing Options can call the IHSS Service Desk at 866-376-7066, Monday through Friday, 8 am to 5 pm, excluding major holidays.

Resources

IHSS Timesheet Issues/Questions:

IHSS Service Desk for Providers & Recipients,
(866) 376-7066

Report Abuse or Suspect Fraud?

Adult Protective Services hotline:
1-(833) 401-0832. Individuals can enter their 5-digit ZIP code to be connected to their county Adult Protective Services staff, 7 days a week, 24 hours a day.
Child Abuse hotline: California Counties Child Abuse Reporting Telephone numbers links
IHSS Fraud Hotline: 1-(888) 717-8302,
IHSS Medical Fraud and Elder Abuse complaint line: 1-(800) 722-0432 or click on the link Medi-Cal Fraud and Abuse Resources

Fee Restrictions

Health care providers and clinics shall not charge a fee to a patient for filling out any forms related to an IHSS applicant’s eligibility determination or providing information responsive to forms that support a claim or appeal regarding eligibility for a public benefit program (Health and Safety Code Section 123114).
Prohibited form fees should be reported to Adult Programs Division, Policy and Quality Assurance Branch, Policy, and Operations Bureau at (916) 651-5350.